Skráning - Difficult customers

Námskeið í samstarfi við Gerum betur. This course is in English This self-paced course on dealing with difficult and/or angry customers is aimed at anyone working in the service industry – from the manager to the frontline. So many of us have to deal with angry or upset clients as part of our roles, and it’s never easy. This course can help you get through these challenging situations gracefully and professionally.