Iðan fræðslusetur
Difficult customers
This self-paced course on dealing with difficult and/or angry customers is aimed at anyone working in the service industry – from the manager to the frontline. So many of us have to deal with angry or upset clients as part of our roles, and it’s never easy. This course can help you get through these challenging situations gracefully and professionally.
Objectives:
- Learn strategies for dealing with difficult customers.
- Know what to say and, more importantly, how to say it.
- Understand the power of active listening, empathy, and speaking assertively.
- Develop communication skills.
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